Terms and Conditions

1. Directplastics.com

1.1. Directplastics.com is owned and operated by General All Purpose Plastics Limited (“GAP/We/Us”). General All Purpose Plastics Limited is registered in England and Wales under Company number 02767596 and our registered office is Partnership Way, Shadsworth Business Park, Blackburn, Lancashire, BB1 2QP. Our VAT registration number is 864 4661 00

1.2. To contact us by telephone, please ring 01254 918 046. Lines are open 8am–5pm weekdays. To contact us online please email us at customerservice@directplastics.com

1.3. These Terms and Conditions apply to all users of Directplastics.com and all transactions for the sale of goods on Directplastics.com. Please read them carefully. They do not affect your statutory rights.

1.4. We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on Directplastics.com.

1.5. In these terms and conditions:
"GAP" means, General All Purpose Plastics Ltd. and any other connected organisation that supplies the goods ordered by you and any successor to its business;

"We and Us" means General All Purpose Plastics Ltd. either alone or together with you, as the context requires;

"Working day" means every day of the year except weekends, and English statutory and public holidays;

"You" means the person ordering goods subject to these terms and conditions;

2. Prices

2.1. All prices on Directplastics.com exclude VAT @ 20% and any additional delivery charges.

2.2. On occasion, the prices payable in respect of goods advertised on Directplastics.com may differ from those prices payable on other websites owned by us. We are under no obligation to honour any outlet or web prices in the event that they differ from those on Directplastics.com. Similarly, our Trade Outlets are under no obligation to honour any Directplastics.com prices in the event that they differ from those in our Trade Outlets.

2.3. Although we endeavour to ensure that all pricing information on Directplastics.com is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either contact you and ask you whether you wish to continue with the order at the correct price or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

2.4. Prices that are reduced for sales and promotions are only valid for the specified period.

2.5. We reserve the right to adjust prices, offers, goods and specifications of goods on Directplastics.com at our discretion at any time before (but not after) we accept your order.

3. Your Order

3.1. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "confirm order" button on the check-out page.

3.2. All orders made by you through Directplastics.com are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

3.3. After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

3.4. While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will contact you by e-mail or by telephone to discuss how you wish to proceed. You will have the option to wait until the goods are available from stock, or cancel your order in accordance with our returns policy. We may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30.

3.5. Unless we have notified you that we do not accept your order or you have cancelled it in accordance with our returns policy, we accept your order 7 days after the date of order or when the goods are delivered, whichever is earlier.

4. Payment

4.1. The total cost of your order is the price of the goods and delivery charges as set out in delivery policy.

4.2. Payment can be made by most major credit or debit cards in accordance with the payment methods section.

4.3. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

4.4. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

5. Delivery & Title

This section should be read in conjunction with our Delivery Poliy.

5.1. Unless you order and collect the goods from one of our Trade Outlets, we will deliver them in accordance with your order, usually within the stated delivery time but certainly within 30 days of accepting your order. In addition to your rights under the Returns section of these terms and conditions, in the unlikely event that we do not make the goods available to you within 30 days of accepting your order you will have the option of cancelling your order by notifying us accordingly prior to delivery. Before placing your order, please refer to the delivery options set out on our website to ensure that we can deliver to your address.

5.2. A valid signature will be required on delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts.

5.3. For reasons of health and safety and to avoid any property damage, most large items can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation or fitting services upon delivery.

5.4. You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the delivery cost paid by you and the additional failed delivery cost incurred by us. Currently our failed delivery cost is £30 per delivery.

5.5. As soon as we have delivered the goods, the Customer will be responsible for their safekeeping and we will not be responsible for any damage or fault arising from incorrect storage. If the Customer delays a delivery, our responsibility for everything other than damage due to its negligence will end on the date we agreed to deliver them as set out in the contract.

5.6. Without prejudice to your responsibility, upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, ownership (also known as “title”) in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you. Until title in the goods passes from us, you shall: (i) not be entitled to use the goods; (ii) safely hold the goods for us; (iii) return the goods to us immediately if we ask you to; and (iv) be liable to us for any loss, damage or destruction of the goods. In addition, until title in the goods passes from us to you, you shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.

5.7. In the unlikely event that your delivery does not turn up, you must inform us as soon as possible. You have 30 days from the day of order to inform us, after this the delivery will not be re-delivered.

6. Returns

6.1. Please keep your receipt as proof of purchase, we are unable to accept returns without proof of purchase.

6.2. Products Delivered by Us
If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 14 working days after delivery by:

In the first instance, emailing us at customerservice@directplastics.com
or writing to us at
Direct Plastics Customer Services
c/o General All Purpose Plastics Ltd
Partnership Way
Shadsworth Business Park
Blackburn
Lancashire, BB1 2QP

This is subject to the following conditions:

The product must be unused.
Orders which are cut, made to measure or altered to your requirements will not be exchanged or refunded.
You will receive a full refund of the price paid (including standard delivery charges) less any collection charges or charges associated with delivery upgrades. If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund.
If the goods have been delivered prior to us receiving notification of your wish to cancel the order, it your responsibility to return the goods to us at your expense.
We are under no obligation to arrange for the collection of goods to be returned, if however we agree to arrange for the return of goods we will advise of you of the cost incurred by us in doing so, and will require payment to cover these cost prior to arranging the return.
We reserve the right to refuse a return or to require proof of purchase and identity.
A refund cannot be made to a credit/debit card that differs from that used to in the original transaction.

6.3. Faulty Products
If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please contact our customer service team to arrange.

7. General Conditions

7.1. We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within our reasonable control.

7.2. If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

7.3. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate. Where a product is made to order the Customer agrees to check the accuracy of the confirmation.

7.4. We will do all that it reasonably can to meet the date given for delivery. In the case of unforeseen circumstances, beyond Our reasonable control, We may not be able to do so. In such circumstances We will contact the Customer and agree an alternative date. The Customer will also do all that he/she reasonably can to enable the delivery to take place on the given date. In the case of unforeseen circumstances beyond the reasonable control of the Customer the Customer may not be able to do so. In such circumstances the Customer will contact Us and agree an alternative date.

7.5. To the extent permitted by law, We accept no liability for any loss, damage or injury arising as a consequence of the advice provided.

7.6. We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

7.7. This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

7.8. These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.

7.9. Contracts are made and accepted subject to these Conditions of Sale. Contracts that are made in Scotland shall be governed by Scottish Law otherwise this contract shall be governed by English Law and no other.

8. Terms of Use

8.1. You may download and print extracts from this site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site. You are not allowed to copy (whether by printing onto paper, storing on disk or any other way), distribute (including distributing copies), tamper with or alter in any way or otherwise use any material contained in this website.

8.2. You are not allowed to copy any material from this website for any other commercial purpose.

8.3. You are not allowed to remove any copyright, trademark or other intellectual property notices or watermark contained in the original material or from any material copied or printed from the website.

8.4. You are not allowed to use the website for any activities that breach any laws, infringe any other parties rights, or breach any standards, content requirements or codes published by any relevant authority.

8.5. You are not allowed to use the site in any way that interferes with our systems, other users or harasses, menaces or harms anyone. You will indemnify us from and against all actions, claims suits, demands, liabilities, costs or expenses arising out of, or in any way connected with, use of the site by you or any other person using your login information.

8.6. You are not allowed to use the site to make any speculative, false or fraudulent orders.

8.7. This website consists of images, text, formats and styles of presentation, software (including HTML code) and material analogous to it ('Material'). All copyright and other moral ownership and intellectual property rights capable of subsisting in the Material or derivatives of it from time to time is either owned exclusively or is licensed to GAP Ltd. or one of its subsidiary companies.

8.8. You acknowledge our rights to the Material. Save as provided elsewhere in these Terms you must not copy, modify, manipulate, transmit, perform, publish, display, license or create derivative works from Material accessed through this site. Where copying or transmission is expressly permitted, you must not display any author attribution or copyright notice.

8.9. This website also contains certain GAP Ltd. (or a subsidiary company) trademarks (whether granted or applied for), graphics, logos and service names ('Devices'). The Devices are owned exclusively by GAP Ltd. or a subsidiary and may not be copied or reproduced in any format (save as provided elsewhere in these Terms), or used in connection with any product or service without GAP Ltds consent. All other trademarks not owned by GAP Ltd. or its subsidiaries that appear on this site are the property of their respective owners, who may not be affiliated with, connected to, or sponsored by GAP Ltd. or its subsidiaries.

9. Force Majeure

9.1. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

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